Training: Customer Service

Customer Service

Customer service trainingWhat are the basic service skills we want to model in our business?

What are the things that will take us from good to GREAT service providers?

How can we effectively handle upset or angry customers?

Today’s customers have high expectations and place heavy demands on service providers. Help your employees meet the challenges of customer service by providing them the training and coaching they need to excel.

Whether you’re considering online, classroom, or a blended learning approach, we have your customer service training solutions:

Beyond Customer Service…Managing Confrontational Clients

Customer service trainingThis full-day classroom course focuses on how to better communicate with internal customers-supervisors, co-workers, and other organizational employees-as well as how to best serve your external customer base.