In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

Audience:
1. Sales Professionals
2. Account Managers
3. Anyone selling to customers

Includes 7 Lessons (Approx. 1.5 hours):
1. How to Use This Course
2. Introduction
3. Negotiation Strategies
4. Negotiation and Behavioral Styles
5. Preparing for and Conduction Negotiations
6. Finding the Win-Win
7. Knowledge Assessment

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).