This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Audience:
1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to council others on performance

9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).