This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Sales Professionals
2. Account Managers
3. Anyone working with customers

Includes 5 Lessons (Approx. 45 minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing
5. Knowledge Assessment

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).