Key messages in this course: Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers.

Managers and team leaders will learn how to frame communication so that a desired result is achieved. 

Module includes pre-test, post-tests and skill practices. The module can also be customized to reflect your specific business or industry. New videos represent today’s workplace environments and scenarios.

Administrator's Kit includes lesson plan, office or industrial scripts, video, Participant Workbook,  pre-test, post-test, program evaluation, a CD-ROM of facilitator resources and access to downloadable items for the facilitator.