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  Customer Service

Today's customers - both external clients and internal co-workers - often have high expectations and place extreme demands on service providers. Use these training aids to enhance the service given to all of your customers while maintaining a professional demeanor and keeping a positive attitude. Consider these options for Customer Service training.
 
 
Winning Through Customer Service - New Edition - Administrator Kit

While winning customers may be hard, keeping them is even harder. So what do customers really want?

They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. No organization can afford to lose customers because of poor service, but many do. Customers remember how they've been treated and spread the news. Studies show that they are likely never to buy from you again, even if you have exactly what hey are looking for.

In today 's high tech and demanding consumer market, customer service is mission critical. When customers are pleased, they're likely to spend more on your product or service and will call again. When customer service representatives understand their role in this, they will keep customers coming back.
 
Your Price:  $800.00 Quantity  
 
Winning Through Customer Service - Participant Workbook Coil Bound - Classroom

While winning customers may be hard, keeping them is even harder. So what do customers really want?

They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. No organization can afford to lose customers because of poor service, but many do. Customers remember how they've been treated and spread the news. Studies show that they are likely never to buy from you again, even if you have exactly what hey are looking for.

In today 's high tech and demanding consumer market, customer service is mission critical. When customers are pleased, they're likely to spend more on your product or service and will call again. When customer service representatives understand their role in this, they will keep customers coming back.
 
Your Price:  $80.00 Quantity  
 
DiSC® Classic Facilitator's Kit
The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the DiSC® Classic has unlocked the door to productive communication and relationships for over 30 million people through its DiSC® Dimensions of Behavior learning approach.
 
Your Price:  $480.00 Quantity  
 
DiSC® Classic 1.0 English (Paper)
The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the DiSC® Classic has unlocked the door to productive communication and relationships for over 30 million people through its DiSC® Dimensions of Behavior learning approach.
 
Your Price:  $17.00 Quantity  
 
DiSC® Customer Service Action Planner (Paper - set of 10)
Once you're grounded in DiSC®, use these Action Planners to fully utilize what you've learned.
 
Your Price:  $60.00 Quantity  
 
DiSC® Customer Service Action Planner (Online)
Inscape Publishing's best-selling DiSC® Action Planners are now available online! Apply DiSC learning easily through the speed and convenience of the Internet! Key components can be printed out and used to carry out the selected plan. Completed Action Planners are then available online for reference viewing only.
 
Your Price:  $10.00 Quantity  
 
Customer Service Training and Development Subscription

Organizations that create positive customer relationships will get ahead and stay ahead in the marketplace. Today, positive interactions with clients are key to customer retention. Each of your service representatives has the power to influence your customer's buying decisions. Support them with the training that gives them the skills and insights using this subscription:  7 courses that are key to keeping your customers coming back! 
 
Your Price:  $159.00 Quantity  
 
Understanding Behavioral Styles for Customer Service
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
 
Your Price:  $37.00 Quantity  
 
Dealing With Difficult Customer Situations - Online 12-month Access

This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.

It is an interactive, online course lasting 45 minutes.
 
Your Price:  $32.00 Quantity  
 
Delivering Customer Focused Service - Online 12-month Access

This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.

Delivering Customer Focused Service is an interactive, online course lasting 45 minutes.
 
Your Price:  $32.00 Quantity  
 

 

 

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